Communication Helps Providers Manage Growing Patient Populations

Posted by Digital Manager on Thu, May 29, 2014 @ 02:37 PM

An emerging new model of healthcare delivery and the Patient Protection and Affordable Care Act are creating an influx of new patients for many healthcare providers. 

The accountable care organization model is driving the following changes:

  • Gives organizations more accountability for managing the care of populations
  • Puts primary care physicians (PCPs) at the center of the care continuum
  • Encourages patients to select a PCP rather than using the emergency department (ED) as their care entry point
  • Puts a greater emphasis on reducing ED visits by focusing on preventive medicine

The PPACA, which follows the ACO model, is increasing the overall number of the insured and thus patient volume for a typical provider.

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Topics: Call Center

Call Center Services Build Patient Engagement in These 3 Facets of Care

Posted by Digital Manager on Tue, Apr 22, 2014 @ 07:00 PM

Slowly but surely, healthcare is transitioning to a model in which patients are taking a more consumer-oriented approach to their healthcare, so the future of healthcare organizations will increasingly depend on the quality of the overall patient experience. The ability of healthcare organizations to keep patients engaged in their own care, from provider to provider, throughout the care continuum, will be a critical success factor.

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Topics: Communication Solutions, Answering Service, Appointment Reminder, Call Center

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